JOIN THE TEAM

We have been wanting to clean out our a/c ducts for years. We received a flyer in the mail from SALT advertising a FREE in-home air quality check so we took them up on their offer. Eddy Cruz with SALT came out the next day. Our air quality tested great, but we discussed the air ducts with Eddy and he took many photos of our internal system. And just as we expected, they need cleaning. Eddy was friendly, honest, thorough and very professional and he has scheduled a team to come out tomorrow to clean our ducts.

My experience with Salt is mixed. First, very happy with the quality of work, I had them out after a lightning strike fried my internal original electrical panel and was causing power issues in parts of the house. I did not get an alternate bid, because they were able to address and replace in the same day. I was unfamiliar with pricing so could not speak at the time, but after discussing with my insurance co, the cost was quite far above what they had estimated, but again something I wanted addressed quickly and I knew my panel was not up to current code. That's where things started to get a little weird, they offered a fairly hefty discount if I signed up for their monthly maintenance package that would give a heat and cooling tune-up. I agreed because in the long run the cost of the package was less than without the discount. I just had the heating "tune-up" which was more a paid way to inspect my A/C and find more opportunities for work. The rep spent around 4 hours taking lots of pictures and not much else. At the end I was told that a duct cleaning was suggested and because I have 2 air conditioners the cost would be double the shown price. I did get a good laugh as the total cost for the cleaning was more than I paid for both new systems in 2019... Then they highly pressured to get it done same day ( after already spending 4 hours and it being 6 in the evening ) and giving lots of warnings that if you don't address now it will cost extra to come back. I am giving a 4 because they did do quality work originally and I am good with a premium to get it right, but really don't like the high pressure sales tactics and the ruse of a maintenance package.

Michael Cookson was very detailed and knowledgeable. Shared photos of areas in the air handler that I hadn’t seen and had not been shared with me during previous maintenance visits. Nice guy as well. My kiddo loved that he looked like Santa Claus! Ha

Jason Sims and Julio with Salt Service Co were amazing with our electrical issues. They arrived in a timely manner and kept us up to date via text. Jason communicated well the quote and went above and beyond with all our questions. We were extremely happy with the service and attention.

The company was very easy to schedule and had great communication. The two electricians that came out were very kind and personable. However, I did not have the work done because their pricing is outrageous! $1200 to install a ceiling fan with a brace! That does not include the cost of the fan