Power Outages In Austin

Justin and Salt were an incredible experience start to finish! I cannot recommend them enough. Justin is an absolutely thorough professional, who takes his craft seriously and gives solid recommendations. I had a dedicated circuit put in the garage for misc. usage and as you can see it is super clean. The membership is worth every penny and I’ll be booking a water and hvac consult asap!

We have been wanting to clean out our a/c ducts for years. We received a flyer in the mail from SALT advertising a FREE in-home air quality check so we took them up on their offer. Eddy Cruz with SALT came out the next day. Our air quality tested great, but we discussed the air ducts with Eddy and he took many photos of our internal system. And just as we expected, they need cleaning. Eddy was friendly, honest, thorough and very professional and he has scheduled a team to come out tomorrow to clean our ducts.

My experience with Salt is mixed. First, very happy with the quality of work, I had them out after a lightning strike fried my internal original electrical panel and was causing power issues in parts of the house. I did not get an alternate bid, because they were able to address and replace in the same day. I was unfamiliar with pricing so could not speak at the time, but after discussing with my insurance co, the cost was quite far above what they had estimated, but again something I wanted addressed quickly and I knew my panel was not up to current code. That's where things started to get a little weird, they offered a fairly hefty discount if I signed up for their monthly maintenance package that would give a heat and cooling tune-up. I agreed because in the long run the cost of the package was less than without the discount. I just had the heating "tune-up" which was more a paid way to inspect my A/C and find more opportunities for work. The rep spent around 4 hours taking lots of pictures and not much else. At the end I was told that a duct cleaning was suggested and because I have 2 air conditioners the cost would be double the shown price. I did get a good laugh as the total cost for the cleaning was more than I paid for both new systems in 2019... Then they highly pressured to get it done same day ( after already spending 4 hours and it being 6 in the evening ) and giving lots of warnings that if you don't address now it will cost extra to come back. I am giving a 4 because they did do quality work originally and I am good with a premium to get it right, but really don't like the high pressure sales tactics and the ruse of a maintenance package.

We have an older home and had an issue where our attic light switch started arcing and melted. We wanted to replace our circuit breakers with ones that detect arcing. However, our old panel would not accommodate the new breakers. Pete Silvas gave us a great price. He and Dell replaced the breaker box and installed the new breakers the same day. The new panel looks great, it is up to code, and my wife and I no longer worry about our outlets catching fire.